Loyalty360, The Association for Customer Loyalty, has announced the winners for its Best in Class Awards, which were awarded in a ceremony on the evening of October 24th, during the first day of the 2018 Customer Expo conference. The awards recognize brands that are innovating in nine categories, each representing important aspects of customer loyalty. Winners were chosen by the members of the Loyalty360 editorial staff, analysts, and feedback from Loyalty360 Customer Award judges. Nominations were based on several factors including Loyalty360 Award entries and nominations, interviews, overall program impact, and industry and association involvement over the past 18 months.
The winners are as follows:
Partnerships: ABC Fine Wine & Spirits Brierley + Partners AARP Caesars Entertainment Wyndham Hotels & Resorts YesWay
Customer Focus: Sephora Craftworks Restaurants & Breweries SONY Rewards ULTA Beauty Domino’s Giant Eagle Chevron Hertz ABC Fine Wine & Spirits MGM Resorts International AARP YesWay
CX Strategy: LIDS Giant Eagle VMware Overstock.com FedEx Ally Financial Best Western
Customer Experience Team: Sephora Craftworks Restaurants & Breweries SONY Rewards VMware Luxottica Canadian Red Cross
Program Strategy: LIDS ULTA Beauty Domino’s Luxottica AccorHotels Adidas Ally Financial Sleep Number
Employee Focus: ULTA Beauty Overstock.com Caesars Entertainment